1. What is Personal Information?

Personal information has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form.

2. Personal Information We Collect

We may collect and hold the following types of personal information:

• Full name
• Date of birth (where relevant to training or certification requirements)
• Email address
• Telephone number
• Postal address
• Business or employer details
• Payment and billing information
• Course enrolment, attendance and certification records
• Communications between you and Catalyst (including emails and enquiries)
• Website usage data, including IP address, browser type and pages visited

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We collect personal information directly from you when you:

• submit an enquiry or form through our website
• enrol in or purchase one of our services or courses
• communicate with us by email, phone or other channels
• subscribe to newsletters or marketing communications
• interact with our website through cookies and similar technologies

We may also collect personal information from third parties where permitted by law, such as payment processors or service platforms used to deliver our services.

4. Purpose of Collection and Use

We collect, hold and use personal information for the following purposes:

• providing and administering our training, coaching and related services
• processing enrolments, payments and certifications
• communicating with you about services, updates and support
• managing customer relationships and responding to enquiries
• improving our services, website and business operations
• complying with legal, regulatory and contractual obligations
• conducting marketing and promotional activities (where permitted)

5. Direct Marketing

We may use your personal information to send you information about our services, promotions or events that may be of interest to you. You may opt out of receiving marketing communications at any time by using the unsubscribe option or by contacting us directly.

6. Disclosure of Personal Information

We may disclose personal information to:

• our employees, contractors and trainers as required to deliver our services
• third-party service providers, including payment processors, IT service providers, learning management systems and marketing platforms
• professional advisers such as accountants, auditors and legal advisers
• government authorities or regulators where required or authorised by law

We do not sell personal information to third parties.

7. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with the Australian Privacy Principles or equivalent privacy standards.

8. Cookies, Tracking and Analytics

Our website uses cookies and similar technologies (such as pixels, tags and local storage) to operate the website, understand how visitors use the website, improve functionality, and help deliver relevant content.

These technologies may collect information such as:

• your IP address and approximate location (derived from IP address)
• device information and identifiers
• browser type and settings
• pages visited, time spent and referral sources
• actions taken on the website (for example, form submissions)

We may use third-party analytics providers (for example, website analytics tools) that set and read cookies to collect information about your interactions with our website and provide reports and insights.

Some emails we send may include tracking technologies (such as a pixel) to help us understand whether emails are opened and which links are clicked. You can manage email marketing preferences via the unsubscribe link or by contacting us.

9. Targeted Advertising and Remarketing

We may use cookies and similar technologies to help measure advertising effectiveness and, where enabled, deliver advertising that is more relevant to you (including remarketing). This may involve sharing limited identifiers or event data with advertising partners where permitted (for example, to measure conversions).

You can generally opt out of targeted advertising by adjusting your browser settings, device settings, and/or the advertising preferences available from relevant third-party platforms.

We may also use embedded content or plugins (for example, video players or social media widgets). Those third parties may collect information about your interactions in accordance with their own privacy policies.

10. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure systems, access controls and confidentiality obligations.

When personal information is no longer required for the purpose for which it was collected, we take reasonable steps to destroy or de-identify it.

11. Access and Correction

You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete or out of date. Requests can be made by contacting us using the details below. We may require verification of your identity before responding.

12. Complaints

If you believe that we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate the complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Catalyst Training Co
Email: info@catalysttrainingco.com.au
Website: https://catalysttrainingco.com.au

This Privacy Policy is intended to comply with Australian privacy laws and is provided for general information purposes.