1. AGREEMENT OVERVIEW
1.1 Formation and Scope
This Membership Agreement (“Agreement”) establishes the contractual relationship between the Member (hereinafter referred to as “you”) and Outer Strength Fitness Pty Ltd, trading as Catalyst Training Co. (ACN:625 956 578) (“we,” “us,” or “the Company”). The terms set forth herein, alongside any supplemental policies, rules, and agreements expressly incorporated, govern your access to and use of our facilities, services, and digital content.
1.2 Constituent Documents
The Agreement consists of the following integrated documents:
a. Your signed Membership Application Form;
b. Your completed Payment Authorisation Agreement, if applicable;
c. Your Pre Exercise Questionnaire; and
d. All other policies, terms, and rules applicable to membership, including but not limited to Membership Policies, Facility Use Rules, and Class Booking Regulations.
By signing this Agreement, you confirm that you have read, understood, and accepted these terms. Questions or requests for clarification must be directed to the Company prior to signing.
1.3 Corporate Memberships
If your membership is established through a corporate partnership:
a. You must provide valid documentation verifying your corporate affiliation.
b. Specific terms outlined in the corporate membership agreement (“Corporate Terms”) will apply.
c. In the event of any conflict between this Agreement and the Corporate Terms, the Corporate Terms shall prevail.
Corporate members are encouraged to liaise with their employer or the Company for inquiries regarding these additional terms.
2. MEMBERSHIP TYPES AND BENEFITS
2.1 Membership Classification
Your membership classification (“Membership Type”) is determined by the selection made in your Membership Application Form. This classification defines your level of access, the privileges granted, and any specific limitations associated with your membership.
2.2 Membership Privileges
Upon activation and compliance with this Agreement, your membership grants the following rights and benefits:
a. Digital Access
Access to our online portal via Gymmaster, allowing you to manage bookings, review account details, and utilise online resources provided by the Company. This access is subject to the Digital Content Policies outlined in Section 10.
b. Facility Use
The right to utilise the amenities and services available at your Catalyst Training Co.. Access is governed by your Membership Type and applicable Facility Use Rules.
c. Class Attendance
The ability to book and attend group classes or individual sessions, subject to the limits of your Membership Type and the Company’s Class Booking Policies.
2.3 Membership Restrictions
Certain Membership Types may carry specific conditions, such as restricted access times or limited services. It is your responsibility to review these conditions prior to enrolment to ensure they align with your needs.
3. COMMENCEMENT OF MEMBERSHIP
3.1 Activation Requirements
Your membership becomes active upon fulfilment of the following conditions:
a. Execution of Required Documentation
Completion and signing of this Agreement, your Membership Application Form, and, where applicable, your Payment Authorisation Agreement.
b. Health and Wellness Disclosure
Submission of a completed Pre Exercise Questionnaire, along with any additional medical or fitness-related documentation requested by the Company to assess your eligibility for physical activities.
c. Initial Payments
Payment of any initial fees, including but not limited to the first instalment of Membership Dues, Joining and Pro-Rata Fees, as detailed in your Membership Application Form.
3.2 Membership Start Date
Your membership commences on the Membership Start Date specified in your Membership Application Form. From this date, you are entitled to utilise the benefits outlined in Clause 2, including access to facilities, classes, and digital resources, subject to the terms of this Agreement.
3.3 Delays in Activation
The Company reserves the right to delay membership activation if any of the conditions outlined in Clause 3.1 remain unmet. You will be notified promptly should such delays occur, and activation will proceed once all requirements are satisfied.
4. DURATION OF MEMBERSHIP
4.1 Commitment Period
Your membership may include a Commitment Period, the duration of which is specified in your Membership Application Form. This period begins on the day of your choice. Pro Rata Fees may apply before the next company’s weekly billing cycle.
4.2 Ongoing Commitment Periods
Upon completion of the initial Commitment Period, your membership will automatically continue on a rolling basis under the same Membership Type, unless terminated in accordance with Clause 8.
4.3 Suspension of Membership (“Freeze”)
You may temporarily suspend your membership by submitting and completing a Membership Freeze Request Form, subject to the following conditions:
a. Members are entitled to a complimentary membership freeze period totalling forty-two (42) days per calendar year, which may be utilised in non-consecutive intervals. Any request to freeze membership beyond this total allotment will incur an additional fee of $1.00 (one dollar) per day for each additional day, calculated from the first day of the extended freeze period until the membership is reactivated.
b. Any suspension of membership during the Commitment Period will result in an extension of the minimum term by a period equivalent to the duration of the freeze.
c. While a membership is frozen, all access to gym facilities, online services, and member app features will be suspended.
d. Any Hybrid memberships may continue for $30 per week if you wish to still use your training app whilst on suspension.
4.5 Cooling-Off Period
You may cancel your membership within seven (7) days of signing up by submitting a written cancellation request. If you cancel within this period, you will receive a refund of any upfront payments made, less the following where applicable:
i. A pro-rata fee for any gym access or sessions already used during the cooling-off period,
ii. The cost of any personal training or additional services already delivered, and
iii. A non-refundable joining fee (if disclosed and applicable).
5. FEES AND PAYMENT
5.1 Membership Dues
You are responsible for the timely payment of Membership Dues as outlined in your Membership Application Form. These dues are:
a. Payable in advance for each billing cycle, which occurs weekly on Thursdays;
b. Calculated on a prorated basis for any partial billing period at the start of your membership; and
c. Fixed during the Commitment Period unless otherwise agreed or adjusted under Clause 5.2.
Payments must be made via the payment method authorised in your Direct Debit Agreement. No other forms of payment are accepted.
5.2 Changes to Membership Dues
Membership Dues may be revised following the Commitment Period, subject to the following conditions:
a. You will receive a minimum of fourteen (14) days’ notice of any changes;
b. Notice will be provided via email, Member Portal updates, or written communication;
c. If you do not accept the revised dues, you may terminate your membership under Clause 8.
Continued membership after the notice period constitutes acceptance of the new dues, and your direct debit or credit card payments will be adjusted accordingly.
5.3 Additional Fees
Additional fees may apply for optional services or administrative actions, including but not limited to:
a. Freeze Fees for temporarily suspending membership;
b. Guest Fees for non-member access;
c. Replacement fob Fees for lost membership fobs;
e. Penalties for late or declined payments.
f. No show and late cancel fees.
These fees are detailed in the Company’s current price list, which is available upon request.
5.4 Outstanding Payments
If Membership Dues or fees remain unpaid:
a. Access to facilities and services may be restricted;
b. The Company reserves the right to collect overdue amounts via your authorised payment method; and
c. Unresolved disputes regarding payments must be brought to the Company’s attention promptly.
5.5 Taxes
All Membership Dues and applicable fees include Goods and Services Tax (GST). Any adjustments to GST rates by government authorities will automatically apply to your payments.
5.6 Cancellation and Booking Fees
If you cancel a booking or fail to attend a reserved session, the applicable cancellation policy outlined in the Class Booking Policies will apply. Credits or refunds may be issued only in accordance with those policies.
6. NON-TRANSFERABILITY OF MEMBERSHIP
6.1 Personal Use Only
Memberships with Catalyst Training Co. are granted exclusively to the individual named in the Membership Application Form. Memberships are strictly personal and intended for the Member’s sole use.
6.2 Prohibition on Transfers
Memberships cannot be sold, assigned, or transferred to another individual under any circumstances. Any attempt to do so will be deemed invalid and may result in the immediate termination of the membership without refund.
6.3 Misuse of Membership
Allowing another person to use your membership privileges, including facility access, class bookings, or digital content, constitutes a serious breach of this Agreement. Such misuse may result in the suspension or termination of your membership in accordance with Clause 8.
7. CHANGES TO MEMBERSHIP TYPE
7.1 Eligibility for Changes
You may request to change your Membership Type, provided:
a. You meet the eligibility requirements for the new Membership Type; and
b. The new Membership Type is available under the Company’s current offerings.
7.2 Procedure for Changes
To initiate a change, you must:
a. Submit a completed Change of Membership Form to the Company; and
b. Settle any outstanding dues or fees related to your existing membership before the change can take effect.
7.3 Notice Requirements
Notice of your intent to change Membership Type must be submitted at least seven (7) days prior to the start of the upcoming weekly billing cycle. Changes will take effect from the start of the specified billing cycle.
7.4 Impact on Commitment Period
If you change your Membership Type during your Commitment Period:
a. A new minimum term applicable to the selected Membership Type will commence from the date of the change;
b. Any difference in Membership Dues will be prorated and applied to your next billing cycle; and
c. If you change to a no-commitment Membership Type, you must either:
(i) pay out the remaining weeks of your original minimum term, or
(ii) the membership change will take effect only after the original minimum term is completed.
7.5 Signature Membership Upgrade Clause
If you upgrade to a Signature Membership while still within a minimum term of your current membership:
a. The remaining duration of your original minimum term will automatically continure as of the upgrade date;
b. Should you later cancel the Signature Membership as per section 8, your membership will revert to the previous membership type, and
c. The remaining period of the original minimum term will resume and continue from the date of reversion.
7.6 Restricted Membership Types
Certain Membership Types may have restricted access hours, facilities, or benefits. These restrictions are outlined in your Membership Type terms and must be adhered to.
7.7 Temporary Adjustments to Facilities
The availability of facilities at may be adjusted temporarily for maintenance, upgrades, events, public holiday closures or other operational needs.
8. TERMINATION OF MEMBERSHIP
8.1 Termination After Commitment Period
(a) Upon conclusion of the Commitment Period, the Member’s membership will automatically move into a rolling commitment in accordance with the Member’s Membership Type, unless terminated in accordance with this clause.
(b) The Member may terminate their membership thirty (30) day prior the Commitment Period ending by submitting a completed cancellation form to the Company.
(c) The completed cancellation form must be received by the Company no less than thirty (30) days prior to the requested termination date.
(d) The Member’s membership will remain active through the billing cycle covering the thirty (30) day notice period, and membership dues will continue to be payable during this period.
(e) The cancellation will take effect at the end of the billing cycle that includes the conclusion of the thirty (30) day notice period.
8.2 Early Termination During the Commitment Period
You may terminate your membership during the Commitment Period under the following conditions:
a. Standard Early Termination
Early termination requires payment of an Early Termination Fee, which will be
i. The remaining balance of dues for the Commitment Period.
b. Termination Due to Special Circumstances
Termination may also be allowed under the following circumstances:
i. Medical Inability to Train: Your doctor must provide certification that you are unable to use the Gym for three (3) months or more, and that using the Gym and the benefits of it would impair your health. Termination will take effect at the end of the current billing cycle, provided notice is received thirty (30) days before the next billing date.
ii. Financial Hardship: If you experience financial hardship, such as bankruptcy, you must provide relevant documentation. Termination will take effect at the end of the current billing cycle, provided notice is received thirty (30) days is given.
8.3 Termination by the Company
The Company reserves the right to terminate your membership immediately for the following reasons:
a. Breach of this Agreement, Membership Policies, or Club Rules that remains unresolved after notice;
b. Repeated violations of facility use guidelines;
c. Non-payment of Membership Dues or other fees for more than twenty-eight (28) days; or
d. Submission of false information during membership enrolment that materially affects the Company’s decision to grant membership.
In the event of termination by the Company, any outstanding fees, including Early Termination Fees, will remain payable.
8.4 Fee Collection Upon Termination
All outstanding dues, fees, or applicable Early Termination Fees must be settled upon termination of your membership. The Company reserves the right to engage third-party agencies to recover unpaid amounts.
9. RULES AND POLICIES
9.1 Compliance with Rules
By signing this Agreement, you agree to adhere to all applicable policies, guidelines, and rules established by Catalyst Training Co. These include, but are not limited to:
a. Club Rules
Regulations governing the use of all Catalyst Training Co. facilities, equipment, and services.
b. Digital Content Policies
Rules pertaining to the use of any digital, pre-recorded, or live-streamed content provided as part of your membership.
c. Class Booking Policies
Guidelines for scheduling, cancelling, or modifying class reservations as outlined in your Member Portal.
9.2 Updates to Policies
The Company reserves the right to update or modify its policies, rules, and guidelines at its discretion. Members will be notified of significant changes via email, updates in the Member Portal, or posted notices in the facility.
9.3 Enforcement of Rules
Failure to comply with any rules or policies may result in:
a. Temporary suspension of membership privileges;
b. Permanent termination of membership in accordance with Clause 8; or
c. Additional fees or penalties, where applicable.
9.4 Responsibility for Guests
If you bring a guest to any Catalyst Training Co. facility, you are responsible for ensuring that they comply with all applicable Club Rules. Any violation by a guest may result in consequences for your membership.
9.5 Facility and Equipment Use
a. All Members must use facilities and equipment in accordance with posted guidelines, staff instructions, and safety protocols.
b. Misuse of equipment or facilities may result in liability for damages or injuries caused by such misuse.
9.6 Health and Safety Compliance
You are required to follow all health and safety measures implemented by the Company, including hygiene protocols and any government-mandated requirements.
10. ONLINE RESOURCES
10.1 Ownership and Intellectual Property
All Online Resources remain the exclusive property of Catalyst Training Co. or its licensors. By accessing the Digital Content, you agree to the following:
a. You are granted a limited, non-transferable, sub licensable, and non-exclusive license to use the Digital Content for personal, non-commercial purposes only.
b. You shall not copy, reproduce, distribute, alter, publish, or broadcast the Digital Content without prior written consent from the Company.
c. All trademarks, logos, and intellectual property associated with the Digital Content remain the property of Catalyst Training Co.
10.2 Usage Restrictions
Your use of the Online Resources must comply with applicable laws and the terms of this Agreement. You agree not to:
a. Share your login credentials with others;
b. Use the Digital Content for commercial purposes; or
c. Engage in any activity that may damage, interfere with, or disrupt the delivery of Digital Content.
10.3 Service Availability
Access to Online Resources is subject to the following conditions:
a. The Company may update, modify, or discontinue Digital Content at any time without prior notice.
b. Temporary disruptions may occur due to maintenance, technical issues, or third-party service failures.
c. The Company is not liable for any interruptions or unavailability of Digital Content caused by external factors.
10.4 Updates to Online Resources
The Company reserves the right to add, modify, or remove Digital Content to enhance the membership experience. Such changes do not constitute a breach of this Agreement.
10.5 Liability Disclaimer
The Online Resources are provided on an “as-is” basis. Catalyst Training Co. makes no guarantees regarding the accuracy, reliability, or outcomes of using the Digital Content. Members assume all risks associated with their use.
10.6 Trial Users, Guests and Members are strictly prohibited from offering or conducting personal training, coaching, or instructional services within Catalyst Training Co. facilities. This includes both paid and unpaid instruction, regardless of whether the recipient is a member, guest, or visitor. Any breach of this clause may result in immediate termination of access, cancellation of membership, and further action at the discretion of the Company.
11. AMENDMENTS TO TERMS AND POLICIES
11.1 Right to Amend
Catalyst Training Co. reserves the right to amend, modify, or update the terms of this Agreement, as well as any associated policies, rules, or guidelines, at its sole discretion.
11.2 Notice of Changes
Members will be provided with at least thirty (30) days’ notice of any significant changes. Notification will be made through one or more of the following methods:
a. Email communication to the address provided in your membership records;
b. Updates published in the Member Portal;
c. Written notice displayed at in the facility.
11.3 Acceptance of Changes
Continued use of the Company’s facilities, services, or online resources following the notice period constitutes your acceptance of the amended terms or policies. If you do not agree to the changes, you may terminate your membership in accordance with Clause 8.
11.4 Administrative Adjustments
Non-material changes, such as corrections to typographical errors, updates to contact information, or clarifications of existing terms, may be implemented without prior notice.
12. COMMUNICATION AND NOTICES
12.1 Methods of Communication
Any written notices, requests, or forms required under this Agreement must be submitted to Catalyst Training Co. using one of the following approved methods:
a. In person at the reception desk or through email.
b. Via email to the designated email address provided in your membership documentation; or
12.2 Delivery of Notices
Notices or communications from the Company will be deemed valid if delivered using one or more of the following methods:
a. Email sent to the Member’s registered email address;
b. Notifications or updates posted in the Member Portal; or
c. Written notices displayed at the gym.
12.3 Member Responsibility for Contact Information
You are responsible for ensuring that your contact information, including email address and phone number, is accurate and up-to-date. Any failure to receive communications due to incorrect or outdated information on file does not absolve you of your obligations under this Agreement.
12.4 Effective Date of Notices
Notices provided by either party will take effect on the following:
a. For notices delivered via email: the date the email is sent;
b. For notices submitted in person or by post: the date the notice is received by the intended recipient; and
12.5 Termination and Dispute Communications
All communications related to membership termination, fee disputes, or significant issues must be provided in writing and directed to the Company’s designated email address for such matters.
13. HEALTH AND SAFETY
13.1 Acknowledgment of Risk
By participating in activities and using facilities provided by Catalyst Training Co., you acknowledge that physical exercise involves inherent risks, including the potential for personal injury or illness. You agree to engage in activities at your own risk and responsibility.
13.2 Health and Fitness Assessment
You confirm that the information provided in your Pre Exercise Questionnaire is accurate and complete. The Company reserves the right to request additional medical documentation or clearance if deemed necessary for your safety.
13.3 Exercise Within Personal Limits
You are responsible for monitoring your physical condition and ensuring that all activities undertaken are appropriate for your health and fitness level. If you experience any unusual symptoms, such as dizziness, shortness of breath, or discomfort, you must immediately stop exercising and seek medical attention.
13.4 Compliance with Safety Protocols
To ensure the safety of all members and staff, you agree to:
a. Adhere to all posted safety guidelines and instructions provided by Company staff;
b. Use equipment and facilities only as intended and in accordance with any provided training or guidance;
c. Refrain from engaging in unsafe or disruptive behaviour; and
d. Follow any health and hygiene protocols established by the Company, including measures mandated by government authorities.
13.5 Personal Responsibility
You are encouraged to consult with a healthcare professional before beginning any new fitness activity. Catalyst Training Co. does not provide medical advice, and the information or guidance offered by staff should not be considered a substitute for professional medical consultation.
13.6 Limitation of Liability
The Company is not liable for any injury, illness, or other health-related issues arising from your participation in activities, except where such incidents are caused by gross negligence on the part of the Company.
14. LIABILITY
14.1 Assumption of Risk for Recreational Activities
You acknowledge that participation in physical exercise, use of gym facilities, and engagement with Digital Content involves inherent risks, including the possibility of personal injury or death. By signing this Agreement, you assume full responsibility for these risks. Catalyst Training Co. is not liable for injuries or other damages except in cases of gross negligence as defined in Clause
14.2 Definition of Gross Negligence
Gross negligence refers to conduct that demonstrates a reckless disregard for the safety or well-being of others, resulting in harm.
14.3 Limitation of Liability Under Consumer Law
Under the Australian Consumer Law and Fair Trading Act 2012, statutory guarantees apply to the provision of goods and services, including:
a. Services delivered with due care and skill;
b. Fitness for a purpose made known to the supplier; and
c. Delivery of results as communicated to the supplier.
However, by agreeing to this Clause, you acknowledge that:
a. These statutory guarantees are excluded, restricted, or modified where permitted by law; and
b. Catalyst Training Co. is not liable for injury or death resulting from participation in recreational activities except where caused by gross negligence.
14.4 Liability for Facility Use and Services
Catalyst Training Co. ensures that all services are:
a. Delivered with due care and skill;
b. Fit for their intended purpose; and
c. Free from defects that would render them unfit for their intended use.
Except where required by law, the Company is not responsible for:
a. Injuries, death, or damages resulting from your actions or misuse of facilities;
b. Loss or theft of personal property; and
c. Incidents caused by third parties or external events beyond the Company’s control.
14.5 Personal Belongings
You are responsible for the security of your personal belongings. The Company does not provide insurance for, nor accept liability for, loss or damage to personal property brought onto its premises.
14.6 Member Responsibilities
You agree to:
a. Follow all safety guidelines and instructions provided by the Company;
b. Notify the Company immediately of any hazardous conditions or equipment malfunctions; and
c. Exercise reasonable care and caution to prevent injury to yourself and others.
15. GENERAL PROVISIONS
15.1 Changes to Contact Information
You must promptly notify Catalyst Training Co. of any changes to your contact details, including email address, phone number, or postal address. Updates must be submitted through your Catalyst Training Co. app.
15.2 Transfer of Rights and Obligations
Catalyst Training Co. reserves the right to transfer its rights and obligations under this Agreement to another entity. In such cases:
a. The new entity will assume responsibility for fulfilling the Company’s commitments under this Agreement; and
b. You will be notified of the transfer in writing.
15.3 No Waiver of Rights
Failure by Catalyst Training Co. to enforce any provision of this Agreement at any time does not constitute a waiver of the Company’s rights. Any breach of this Agreement by the Member remains enforceable unless expressly waived in writing.
15.4 Severability
If any provision of this Agreement is deemed invalid, unlawful, or unenforceable, the remaining provisions shall continue to be binding and enforceable to the fullest extent permitted by law.
15.5 Governing Law
This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which your Home Location is situated. Disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
15.6 Entire Agreement
This Agreement, including all incorporated policies, forms, and guidelines, constitutes the entire understanding between you and Catalyst Training Co. regarding your membership. It supersedes any prior agreements, representations, or understandings, whether written or oral.
16. PRIVACY AND DATA PROTECTION
16.1 Collection of Personal Information
Catalyst Training Co. collects personal information to administer memberships, provide services, and fulfil its obligations under this Agreement. Information may be collected through:
a. Membership Application Forms and Pre Exercise Questionnaire Forms;
b. Communications with staff; and
c. Interactions within the Member Portal or other digital platforms.
16.2 Use of Personal Information
Your personal information will be used to:
a. Manage and administer your membership;
b. Provide services, facilities, and digital content;
c. Process payments and handle billing inquiries; and
d. Communicate with you regarding membership updates, promotions, and notices.
16.3 Disclosure of Information
Your personal information may be shared with:
a. Related entities and service providers who assist in the operation of Catalyst Training Co.;
b. Credit agencies or collection services in cases of payment default; and
c. Authorities or entities as required by law.
The Company does not share personal information with third parties for marketing purposes without your explicit consent.
16.4 Health Information
If you provide health-related information, such as through the Pre Exercise Questionnaire Form, it will only be used to assess your readiness for exercise or as required for your safety. The Company may request additional medical documentation if necessary.
16.5 Security and Storage
Catalyst Training Co. employs reasonable measures to protect personal information from unauthorised access, disclosure, or misuse. However, the Company cannot guarantee the absolute security of information stored or transmitted electronically.
16.6 Access and Corrections
You have the right to access and request corrections to your personal information held by the Company. Requests should be submitted in writing to the Company’s designated privacy contact.
16.7 Complaints and Queries
If you believe your privacy rights have been violated or have concerns about the handling of your personal information, you may contact the Company at:
Email: info@catalysttrainingco.com.au
Address: 115 Avoca Street, Randwick, NSW, Australia, 2031
The Company will investigate and respond to complaints promptly in accordance with its privacy policy.
16.8 Conditions of Entry
As a condition of membership at Catalyst Training Co., all members are required to provide a photo identification image to be securely stored on their account. This image serves as verification of identity and confirmation of active membership.
The photo will only be used for internal purposes, including but not limited to:
a) Ensuring membership is not transferred or misused.
b) Confirming identity during facility check-ins or interactions with staff.
By agreeing to these terms, the member consents to the collection and secure storage of their photo identification in accordance with applicable privacy laws and the Catalyst Training Co. Privacy Policy. Failure to provide a valid photo may result in delayed or restricted access to membership privileges.
16.9 Social Media and Media Release
(a) By entering the gym premises, participating in classes, or using the facilities, the Member acknowledges and consents to the capturing of photographs, video recordings, and other media (“Media Content”) which may include their image, likeness, or voice.
(b) The Member grants the Company, its affiliates, and representatives a perpetual, irrevocable, royalty-free licence to use, reproduce, edit, alter, publish, and distribute such Media Content for promotional, marketing, social media, advertising, or any other lawful purposes, in any format and through any medium, whether now known or developed in the future.
(c) The Member waives any right to inspect or approve the finished product wherein their likeness appears, and waives any rights to royalties or other compensation arising from or related to the use of the Media Content.
(d) If a Member does not wish to be included in any Media Content, they must notify the Company in writing prior to participation. The Company will take reasonable steps to accommodate such requests; however, incidental inclusion in background or group footage may still occur and is deemed permitted.
16.10 Minimum Age Requirement
(a) The minimum age to become a Member is sixteen (16) years.
(b) If the Member is under eighteen (18) years of age, a parent or legal guardian must co-sign the Membership Agreement and Pre Exercise Questionnaire, thereby accepting full responsibility for the Member’s obligations, including but not limited to payment of fees and compliance with all terms and conditions contained herein.
16.11 Privacy Policy
For detailed information about how your personal information is handled, please refer to the Catalyst Training Co. Privacy Policy, available on the Company’s website.
17. PERSONAL TRAINING TERMS
17.1 Payment Terms
(a) All Personal Training (PT) sessions are paid weekly and for the committed sessions per week as in your membership and agreement.
(b) Catalyst Training Co. reserves the right to review and adjust PT fees periodically. A minimum of fourteen (14) days’ notice will be provided either via the Catalyst Training Co. member portal or by email to the address provided by the Member.
17.2 Cancellation of Personal Training Sessions
(a) Members must provide at least twelve (12) hours’ notice to cancel or reschedule a PT session. Failure to do so will result in the session being forfeited and the full session fee being charged.
(c) If greater than 12 hours’ notice has been given, you will be entitled to a make up session which must be used in the following 4 weeks.
(d) Termination: Client may cancel training services only by written notice to the Company within thirty (30) calendar days from the date of notice. The Company retains the right to terminate this Agreement for any reason including without limitation to Client’s failure to follow direction or conduct contrary to the interests of this Agreement.
17.3 Refunds and Transfers
(a) Refunds for unused PT sessions will only be considered in cases of medical incapacity, supported by a medical certificate specifying exercise restrictions.
(b) No refunds are available under any other circumstances.
(c) If a Personal Trainer is unavailable due to leave or illness, a temporary substitute will be allocated. Refunds will not be issued under these circumstances.
(d) If a Personal Trainer departs Catalyst Training Co., the Member will be assigned an alternative trainer suited to their needs. Refunds will not be provided in this instance.
(e) Personal Training sessions and agreements are non-transferable. If a Member cancels their Catalyst Training Co. membership, any remaining PT sessions must be completed before membership termination.
17.4 Late Arrivals
(a) If a Personal Trainer is more than ten (10) minutes late for a scheduled session, the Member will receive a complimentary PT session, arranged at a mutually convenient time.
(b) If the Member is late, the session time will be reduced accordingly, and the full session fee will still apply.
(c) If the Member arrives more than fifteen (15) minutes late, the session may be cancelled at the trainer’s discretion, and the session will be deemed forfeited.
17.5 Trainers and Safety
(a) Should a Member wish to change Personal Trainers, they may request a change through Catalyst Training Co.’s General Manager, who will assist with reallocation.
(b) Members must immediately inform their Personal Trainer of any pain, discomfort, or injury experienced during a session.
(c) Where health concerns arise, a Personal Trainer may request additional information from the Member’s medical or allied health provider.
(d) Personal Trainers at Catalyst Training Co. are not permitted to diagnose medical conditions or prescribe treatment.
(e) PT pricing varies according to the level and experience of the Personal Trainer as outlined in Catalyst Training Co.’s Price List.
18. GROUP SESSION TERMS
18.1 Group Training Access
At Catalyst Training Co., there’s a class for everyone, whatever your goal. Whether it’s Thrive55+, Perform, Empower, Lift, or Glutes, all group training sessions are included in your membership (subject to your Membership Type). You can manage and book classes online through the Catalyst Member Portal.
18.2 Booking Rules
(a) Members can hold a maximum of seven (7) active class bookings at any one time.
(b) Members must book into the class they wish to do.
18.3 Cancellations
(a) We do not charge for any late cancellations. Please be mindful of late cancellations for other members who wished to book in.
18.4 Booking Timeframes
(a) Collective members may book classes seven, (7) days in advance of the desired class date.
18.5 Causal Booking
You may purchase a casual class through the member app portal. The price is subject to change without notice.
19. ONLINE PERSONAL TRAINING
19.1 Nature of Service
Online Personal Training services provided by Catalyst Training Co. are conducted remotely and performed by the Client independently, without the supervision of a Trainer. The Client acknowledges that results may be influenced by other distractions (e.g., children, phone calls, other members of the gym) and that personal consistency and adherence to the prescribed training plan are essential. Clients are encouraged to regularly access and follow their training via the CTC App.
19.2 Responsibility for Environment and Equipment
The Personal Trainer is not responsible for the safety, suitability, or condition of any space, gym anf fitness facility or equipment used during remote online personal training, whether provided by the Client, a public park, private facility, or home environment.
19.3 Client Obligations
The Client agrees to:
Wear appropriate athletic footwear and loose-fitting, comfortable clothing during sessions;
Avoid training while under the influence of drugs or alcohol;
Maintain proper nutrition, hydration, and sleep to support training outcomes;
Adhere to all program guidelines and instructions issued by the Trainer.
19.4 Technology Requirements and Limitations
The Client is responsible for maintaining a reliable internet connection and ensuring access to the Catalyst Training Co. App and a compatible device (smartphone, tablet, or computer). Catalyst Training Co. is not liable for technical disruptions, app malfunctions, or internet connectivity issues that affect program access or completion.
19.5 Health Disclosure and Medical Clearance
The Client confirms that they have disclosed all relevant health information, including any injuries, medical conditions, or physical limitations. Medical clearance has been obtained where required. The Client agrees to immediately notify Catalyst Training Co. of any changes to their health status that may affect participation in the program.
19.6 Progress Monitoring and Check-Ins
To support progress and ensure program effectiveness, the Client agrees to complete scheduled check-ins as directed (e.g., through app updates, email reports, or video calls), and to provide timely feedback, progress metrics, and movement assessments (e.g., video submissions) as reasonably requested by the Trainer.
19.7 Media Consent
The Client provides express consent for Catalyst Training Co. and its representatives to capture and use photographs, video, and audio recordings in connection with their training for marketing or promotional purposes, including digital, print, and electronic distribution. The Client waives any right to review or approve final materials and understands that no compensation will be provided. Catalyst Training Co. agrees not to disclose personally identifying information without the Client’s express written consent.
19.8 Trainer’s Discretion and Program Structure
All decisions regarding program design, progression, and adjustments are at the sole discretion of the Trainer. The Trainer’s methodology is final and conclusive, guided by the Client’s goals, needs, and disclosed capabilities.
19.9 Limitation of Liability
The Client acknowledges the inherent risks associated with physical training and accepts full responsibility for their participation. Catalyst Training Co. disclaims liability for injuries, health complications, or property loss arising from participation in online training sessions, except where such harm results directly from gross negligence or intentional misconduct.
19.10 Client Conduct and Program Access
Catalyst Training Co. reserves the right to suspend or terminate program access without refund if the Client:
Engages in conduct deemed disrespectful, inappropriate, or abusive;
Fails to follow communication or check-in expectations;
Breaches any other terms outlined in this Agreement.
The Catalyst Member Portal will clearly display the classes available to book and whether any fees apply for specific sessions.
Acknowledgement and Acceptance
By signing below, the Member acknowledges that they have read, understood, and agreed to the terms and conditions set forth in this Membership Agreement, including all referenced policies and guidelines. The Member confirms that they have had the opportunity to seek clarification on any provisions and accept their obligations under this Agreement.